Support desk / Riffcairn
Keep the signal moving.
Hit a snag while turning a rough mix into a release-ready master? Send the details below and the team can investigate the actual workflow, not just the symptom.
Make it useful
A few precise details save a long email thread.
Tell us which workflow was affected and include the track, file, or account context that helps us find it. Exact error text is especially useful, along with when it happened and anything you already tried.
Uploads
A file will not upload, validate, or appear in your workspace.
Processing failures
A preview or master gets stuck, fails, or sounds different than expected.
Billing
You have a question about a plan, charge, or what happens next.
Exports
A finished file is missing, unavailable, or not the format you need.
Helpful context to include
- • The affected file, track, or account
- • The exact error message, copied as text
- • The step you were taking when it happened
- • Approximate timing and what you already tried
Open a support thread
We'll use your email to follow up. No account sign-in is required.